Privacy policy
Data controller: Patagonia Log, a company of Fernando Bustamante with its address in Chile. Privacy contact: fb@patagonialog.com, WhatsApp +56 9 8901 7659.
This policy is governed by Chilean Law 19.628 on the protection of private life, as amended by Law 21.719, in force since 1 December 2026.
What we collect
- Data you enter in the quote form, the logistics-management proposal form, the partners-list request form and the newsletter form: name, company, email, telephone, country, type of service, and the logistics information you provide (for example ports, cargo type, Incoterm, volume or routes).
- Messages you send us by email, WhatsApp or WeChat.
- Technical data needed to operate and secure the site (for example, standard server logs).
Fields marked with * are required to respond to your request. Without them we cannot prepare a quote. This site is not directed at people under 18.
Purposes and legal basis
We process your data to take steps, at your request, prior to entering into a contract (a quote or a proposal) and, if you hire us, to perform that contract. We also process it to comply with legal obligations, for example tax and customs obligations. If you subscribe to the newsletter, we use your email and, if provided, your company to send you each monthly edition, based on your consent. You may withdraw that consent at any time by writing to fb@patagonialog.com. We will not use this form to send other commercial messages without a new consent.
Disclosures and processors
We disclose data only when necessary for your request or shipment: to shipping lines, airlines, freight agents at origin or destination, and customs brokers. We also use providers that process data on our behalf: Cloudflare, Inc. (site hosting and form storage), Google LLC through Google Workspace (email) and, if you contact us through those channels, WhatsApp (Meta) and WeChat (Tencent). We do not sell personal data.
International transfers
Some of these providers process data outside Chile. Cloudflare, Inc. and Google LLC may store it in the United States or other countries, under their contractual data-protection clauses. If you write to us on WhatsApp or WeChat, your messages are processed under the terms of Meta and Tencent, which may store them in other countries, including China in the case of WeChat. You can use email if you prefer not to use those channels. Your shipment data is shared with agents and carriers in the country of origin or destination, because this is necessary to perform the service you requested.
Retention
- Requests that do not lead to a contract: up to 12 months from the last contact.
- Newsletter subscriptions: until you withdraw your consent, or up to 12 months after the last edition we sent if we cannot reach you.
- Clients: for the duration of the business relationship and up to 6 years afterwards, for tax obligations and to defend possible claims.
- Technical logs: according to the hosting provider’s retention periods.
We then delete or anonymize the data.
Your rights
You may exercise your rights of access, rectification, erasure, objection, portability and blocking by writing to fb@patagonialog.com with your name and your request. We will respond within 30 calendar days. If we do not respond or we reject your request, you may file a complaint with the Agency for the Protection of Personal Data (Chile).
Security
We apply reasonable technical and organizational measures, such as restricted access, encrypted connections (HTTPS) and access-controlled storage, to protect your data against loss or unauthorized access.
Cookies and measurement
This site does not use advertising cookies. If Cloudflare Web Analytics is enabled, it is a cookie-free measurement of visits.
Changes
We may update this policy; the date below will change.
Last updated: 11 November 2026.